• Nassau County, New York.
  • Sun to Friday: 8.00 am - 7.00 pm, Sat: 10.00am - 6.00pm
516-325-1637

FAQs

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Some Common Questions

Have questions you want answers to?

Q1. What services does PristinePros Cleaning LLC offer?
 
PristinePros Cleaning LLC provides an extensive array of services. Click here to discover the many options we offer. Additionally, we can accommodate extra services upon request, which can be found in the ‘supplemental’ section during booking.
 
Q2. Are your cleaning products eco-friendly?
 
Yes! We offer a range of cleaning options, including both traditional and eco-friendly solutions. At no extra charge and upon request, we utilize non-toxic, eco-friendly cleaning products that are both effective and gentle on surfaces, creating a safe space for children and pets.
 
Q3. Do you bring your own equipment and supplies?
 
Absolutely! We provide all the essential equipment and supplies needed to clean your home. With a wide range of cleaning products and tools, we customize our supplies to meet the specific cleaning needs of our clients.
 
Q4. What is included in each cleaning job?
 
Our cleaning services are thorough and customized to fit the specific needs of every client. Click here to discover our cleaning checklists. You also have the option to add an extra service for an additional fee when making your booking.
 
Q5. Do I need to be home during the cleaning?
 
Not at all! You do not need to be home while we clean. Many of our clients provide us with access to their homes through a key or a security code, allowing us to perform the cleaning at a time that is convenient for you. You can be confident that our team is trustworthy, fully insured, and committed to maintaining your privacy and security. If you prefer to be home during the cleaning, that’s perfectly fine too! Just let us know your preference in the ‘notes’ when you book your appointment.
 
Q6. Can I provide my own cleaning products?
 
Certainly! If you prefer to provide your own cleaning products, we are more than happy to accommodate your request. Just let us know in advance which products you would like us to use, and our cleaning technicians will ensure they are utilized during your appointment. This option allows you to use products you trust and are comfortable with in your home.

Q1. How can I book a cleaning service?

You can book our services by calling us directly, using our online booking form on our website, or emailing us at support@pristineprosofficial.com. We will assist you in scheduling a convenient time for your cleaning

Q2. How far in advance should I book my cleaning appointment?

We recommend booking at least one week in advance to secure your preferred date and time. However, we do offer last-minute bookings subject to availability. For a last minute booking, call us at 516-325-1637

 

1. How much do your cleaning services cost?

We have a flat-rate pricing structure based on the number of rooms and the size of the area that need to be cleaned. To receive a detailed quote, please fill out our online booking form. Alternatively, you can call us at 516-325-1637 or email us at support@pristineprosofficial.com, and we will provide you with a personalized quote.

2. Do you require a deposit for bookings?

We do require a 20% non-refundable booking deposit. This deposit secures your appointment and will be deducted from your total bill upon service completion. Please cancel or reschedule at least 24 hours in advance to avoid losing your deposit. We do not expect full payment until after completion of the cleaning service.

3. What payment methods do you accept?

We accept payments in various forms: cash, credit/debit cards, Zelle, or through our payment form available on our website. 

4. Can I get a refund after I have paid in full?

We do not offer refunds once service and full payment have been completed. However, if you are not satisfied with our service, please reach out to us within 24 hours, and we will arrange a reclean at no additional cost.

1.Can I request specific cleaning tasks?

Absolutely! We offer customizable cleaning plans to fit your unique needs. Whether you need extra attention in certain areas or specific tasks performed, just let us know in the ‘notes’ during booking and we'll accommodate your request.

2.Do you offer recurring cleaning services?

Yes, we offer flexible scheduling for recurring services, including weekly, bi-weekly, and monthly cleaning plans. These services often come with discounted rates for your convenience and savings.

1. What is your cancellation policy?

We understand that plans can change. You can cancel or reschedule your appointment with at least 24 hours' notice to allow for ample time to communicate to the cleaning technicians. If you do not cancel your cleaning service at least 24 hours in advance, a non-refundable deposit will be charged.

2. Are your cleaners insured and bonded?

Yes, all our cleaning professionals are fully insured and bonded. We conduct thorough background checks and provide comprehensive training to ensure high-quality and secure service.

1. Do you offer a satisfaction guarantee?

Yes, we stand behind the quality of our services with a 100% satisfaction guarantee. If you are not completely satisfied with any aspect of our cleaning, please let us know within 24hours, and we will return to address the issue at no additional cost. Your satisfaction is our top priority, and we strive to ensure that every cleaning meets your expectations.

2. Are you insured?

Yes, we are fully insured and bonded. All our cleaning professionals undergo thorough background checks and receive comprehensive training to ensure that you receive high-quality and secure service. Your peace of mind is important to us, and we are committed to providing a safe and reliable cleaning experience for all our clients.

1. Can I request a specific cleaner?

Certainly! We understand that you may have preferences when it comes to who cleans your home. If you have a specific cleaner in mind, please let us know at the time of booking, and we will do our best to accommodate your request. 

2. How are your cleaners trained?

Our cleaners receive thorough training to ensure high-quality service and safety. This includes modern cleaning techniques, proper equipment use, and eco-friendly products. They are also trained in client privacy and security, promoting professionalism. Regular skill updates keep our team proficient and current with industry standards.

3. Will my cleaning technician wear a uniform?

Yes, all of our cleaning technicians wear professional uniforms. This not only ensures that they are easily identifiable but also reflects the professionalism and quality of service that PristinePros Cleaning LLC stands for. 

4. How will I identify your cleaning technician?

Our cleaning technicians stand out with their professional uniforms, clearly featuring the PristinePros Cleaning LLC logo. To enhance security, our cleaners will share a unique one-time code that is known to just you and the cleaning tech.

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